There is no longer any doubt that non-essential retail will open again next week. Whilst this is a relief, there is also a lot of added administrative strain on businesses hoping to maximise their sales, services, and customer satisfaction. With this in mind, it is imperative that your business put its best foot forward over the coming weeks. Here at Booked it, we have all the tools you need to make the most out of your time. Read on for our top five tips for reopening, safely and successfully.
- Mobile ordering app
Allowing your customers to order directly from their phone is a game-changer. Not only is it convenient and efficient, but it’s also an easy way to minimise contact between staff and customers, thereby keeping within government social distancing regulations. It is great for tech-savvy consumers, and it’s great for you too – using our technology, you will be able to manage orders all on one easily-accessible dashboard in real-time, integrate sophisticated and insightful CRM and marketing campaigns tailored to your customers, and enhance your customers’ experience by customizing the app with your own unique design and branding.
2. Online booking system
We offer the complete solution to manage all your bookings and reservations. With our app, you will be able to oversee bookings, manage capacity, and check guests in upon arrival. After your customers’ visit, our system enables you to generate automated emails and messages to encourage feedback and reviews. Furthermore, Booked it is an official reserve with Google partner, enabling your customers to buy tickets directly from your Google listing – this completely bypasses the chance of customers’ falling through that gap between seeing your listing and booking their next visit!
3. Ticket sales
When it comes to ticket sales, we have everything your business needs, all in one place. You can manage your entire event directly from our dashboard and Booked it manager app (for iOS and Android). Not only can you use the app to scan and approve attendees, get vital statistics in real-time, and integrate your event onto your customers’ social media platforms, but the interface is also easy on the eye. The ability to plan events thoroughly, to be able to engage with each guest, and understand what they are looking for on a night out, is going to take on an extra significance in the coming months.
Talking of things that have taken on an added significance of late, the cleanliness of your business should be at the forefront of your priorities. We know that you have always valued a clean, organised business space for both your staff and your customers, but we should all be chipping in and doing a little bit extra at the moment. Let technology take away some of that stress; by integrating Booked it and Licklist into your business, you can minimise contact between your staff and your customers, whilst also maintaining the same customer-centred business model that is so important. Organising your space to allow a safe and easy transition of customers and queues is also instrumental in ensuring the smooth reopening of your business. Increasing the availability of anti-viral cleansers, hand sanitisers, and protective screens, is also a must.
Last but most certainly not least, our clients love Booked it because it allows them to nurture loyalty amongst their customer base, thereby increasing their profits. The value of loyalty cannot be stated highly enough, especially in these challenging times. By allowing customers to collect point, connect their bank card with their app, and to personalise their experience on the app, you can increase their spend per head, increase dwell time, and keep them coming back for more. It has been shown in surveys and polls that consumers want to spend now more than ever, so be sure to take advantage of the increased demand for your services over the summer months.
So, there you have it – everything your business needs to succeed, in one simple checklist. Please visit our Solutions page to find out more about how we can help you, and our Pricing details to begin your journey with Booked it today.
Words by Rebecca Clayton