Careers at Booked it

About Booked it
Booked it provide cutting edge technology and smart marketing tools all aimed at helping hospitality and leisure businesses drive footfall and increase loyalty.

Booked it is the B2B arm of our sister company Licklist, which is the UK’s fastest growing marketplace for hospitality and leisure, connecting over 6,000 venues to a community of over 700k users.

The Role
The successful candidate will be involved in managing and nurturing a wide range of clients that operate in hospitality and leisure, including nightclubs, bars, pubs, restaurants, events, cafes, hotels, bowling, activity based businesses and festivals.

We are looking for a candidate who is enthusiastic, proactive and committed. You need to be highly organized, with a likeable personality. This should be complemented by your welcoming and professional manner towards clients and staff. This is a fantastic opportunity to embark on an essential role in the growth of an exciting company.

Responsibilities include:

• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Develop trusted advisor relationships with key accounts and customer stakeholders
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account status
• Collaborate with sales team to identify and grow opportunities within territory
• Assist with challenging client requests or issue escalations as needed

Knowledge & Skills:

• Proven work experience as an Account Manager, Sales Account Manager, Junior Account Manager or relevant role
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)
• Experience delivering client-focused solutions to customer needs
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication skills

Salary is £22,000 – £26,000 with uncapped commission. Basic salary is dependent on the skill sets and experience you have to date. Company phone, laptop and travel expenses are provided. This is a remote based position which requires 1 weeks training at our London office and biweekly meetings thereafter.

About Booked it
Booked it provide cutting edge technology and smart marketing tools all aimed at helping hospitality and leisure businesses drive footfall and increase loyalty.

Booked it is the B2B arm of our sister company Licklist, which is the UK’s fastest growing marketplace for hospitality and leisure, connecting over 6,000 venues to a community of over 700k users.

The Role
The successful candidate will be involved in assisting and nurturing a wide range of clients that operate in hospitality and leisure, including nightclubs, bars, pubs, restaurants, events, cafes, hotels, bowling, activity based businesses and festivals. You will be working closely with the account management team to handle customer requests and queries, implementing changes to the systems, as well dealing with customer directly on weekends as part of our support team.

We are looking for a candidate who is enthusiastic, proactive and committed. You need to be highly organized, with a likeable personality. This should be complemented by your welcoming and professional manner towards clients and staff. This is a fantastic opportunity to embark on an essential role in the growth of an exciting company.

Responsibilities include:

• Maintaining and preparing bespoke systems for clients (all training will be given and no prior experience require)
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of customer queries in a timely manner
• Collaborate with account managers to identify opportunities to drive growth on customer accounts
• Assist with challenging client requests or issue escalations as needed
  Serve as a point of contact for customer support on weekends

Knowledge & Skills:

• Proven customer service experience
• Experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)
• Experience delivering client-focused solutions to customer needs
• Proven ability to juggle multiple projects at a time, while maintaining sharp attention to detail
• Excellent listening, communication and presentation abilities
• Strong verbal and written communication skills
• Enjoys problem solving with an inquisitive nature

Salary is £18,000 – £22,000. Salary is dependent on the skill sets and experience you have to date. Company phone and laptop are provided. This is a remote based position which requires 1 weeks training at our London office and biweekly meetings thereafter. Two working weekends a month will be standard with days off in the week as an adjustment. This will not be required until fully trained and confident.